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Go Med Pro
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Go Med Pro
Pre-Qualify Now

Medical Coordinator

Turn qualified leads into life-changing surgeries.

As a Medical Coordinator, you’ll guide U.S./Canadian patients from first contact to scheduled procedure—qualifying leads, coordinating evaluations, aligning with top surgeons and accredited hospitals, and owning pipeline milestones in our CRM.
This is a bilingual, sales-driven, patient-first role.

Quick facts

  • Location: Tijuana (MX)
  • Type: Full-time
  • Language: EN/ES (B2+ required)
  • Comp: Base + commissions
  • Performance bonuses tied to milestones

Responsibilities

  • Manage inbound leads and WhatsApp/email/phone follow-ups
  • Pre-qualify patients and schedule evaluations
  • Coordinate with surgeons and accredited hospitals
  • Keep CRM stages, notes, and tasks always up to date
  • Share cost breakdowns, timelines, and preparation checklists
  • Align calendars, confirm appointments, and send reminders
  • Track KPIs (response time, show rates, conversion)
  • Escalate clinical questions to licensed staff when needed
  • Protect patient data and follow privacy guidelines

Requirements

  • Bilingual English/Spanish (B2+; strong phone/chat etiquette)
  • 1+ year in medical tourism, healthcare sales, or similar coordination
  • Solid CRM hygiene (Zoho or similar) and pipeline discipline
  • Availability for occasional evenings/weekends if needed
  • Stable internet and reliable equipment (headset, webcam)
  • High empathy, excellent writing, and goal-oriented mindset

Nice to have

  • Bariatric/plastic surgery experience
  • Call center or appointment-setting background
  • Experience with Zoho tools

Nice to have

1) Apply online
2) Screening call
3) Role interview
4) Offer & onboarding

FAQs

Is weekend availability required?

Occasional Saturdays/Sundays based on demand.

Yes—B2 or higher.

Healthcare/tourism-medical sales help.

Primarily Tijuana/Mexicali; some flexibility for strong profiles.

CRM (Zoho), WhatsApp Business, Meet/Zoom, email.

Confidential and Secure

All your information is treated with the highest level of privacy.
It will only be shared with professionals directly involved in your application, and only when necessary. We never sell or disclose your data to third parties.